Boomerang Help

Boomerang is the ultimate email productivity tool for Outlook. This page includes answers to frequently asked questions. If you do not see your question answered here, please contact us at support+outlook@baydin.com.


Installation

Boomerang for Outlook will work with any Outlook.com or Office365 account. Right now, the add-in is supported in Chrome, Firefox, IE 10+, Edge, and Safari. On your desktop, you will also be able to access Boomerang in Outlook 2016 and Outlook 2013 on PC.

You can download the add-in here on the Office store then just visit Outlook on the Web to get started.

If you are using Outlook.com (including live.com and Hotmail email accounts), Boomerang will automatically be loaded if you are on the newest Outlook.com platform. You will be able to access Boomerang features by clicking the Boomerang icon in the top bar.

You'll be able to use Boomerang for Outlook with all Outlook.com or Office365 accounts. You'll need to add it for each account you'd like to use it on, and once you do it will be available on every computer and browser you're using.

Boomerang will currently work on the web interface, Outlook 2016 for PC, and Outlook 2013 for PC. If you are using any of those platforms you will be able to use Boomerang as soon as it has been added to your account.

No, you'll only need to add it once for each email account you'd like to use it on, and after you install the add-in, it will be available on every computer and browser you're using.

Oh no! Could you let us know at support+outlook@baydin.com? Please be sure to include a description of the issue and any error messages you are receiving.

Boomerang

When you have a message open in the web interface, you'll see Boomerang listed as an option directly above the body of the message you're viewing. Click 'Boomerang' and you'll be able to select the exact time you would like the message to return.

Boomerang from this view is currently only available when you are accessing your account through the web portal. We will have this option available soon for users on Outlook 2016 and Outlook 2013 on PC.

When you use Boomerang, you'll have a dedicated manage page that will show you all of your pending messages.To get there, compose a new message, click Add-Ins, then click Boomerang. Once Boomerang opens, click the Manage link at the bottom of the app add-ins panel and you'll be directed to your pending messages.

  • You can reschedule or cancel any pending messages through your manage page. To get there, compose a new message, click Add-Ins, then click Boomerang. Once Boomerang opens, click the Manage link in the bottom right corner.
  • You will see a section called Messsages to Boomerang. You will find all messages scheduled to Boomerang in that section.
  • When you hover over the message you want to reschedule or cancel, you'll see options available to view, reschedule, cancel, or return now.

Compose a new message, click Add-Ins, then click Boomerang. Once Boomerang opens, click on Settings in the bottom right corner to gain access to your settings and select how you'd like your messages to return.


Follow Up Reminders

You can use follow up reminders on any message you are sending out and want to keep track if you've received a response. If your recipient doesn't respond by the date you've indicated, we'll bring the message back to your inbox so you don't forget to follow up with them.

You can reschedule any of your reminders through your manage page. To get there, compose a new message, click Add-Ins, then click Boomerang. Once Boomerang opens, clickclick the Manage link at the bottom of the app add-ins panel and you'll be directed to your pending messages.

When you hover over the message, you'll see options available to view, reschedule, cancel, or return now.

Send Later

You can designate any new message or reply to send at a time of your choosing. When you have a compose window open, click on the Add-ins button from the top bar and then select Boomerang. Depending on your account type, you may see a Boomerang icon in your top bar that you can click for quick access to the features. Once you have finished writing the message you would like to send later, click the Send Later button and choose a time. Your message will automatically be sent at the scheduled time, even if you're not online at that time!

No, you do not need to have your computer on or browser open at the scheduled time. The message will be sent regardless at the scheduled time.

All of your pending messages can be viewed in your manage page. To get there, compose a new message, click Add-Ins, then click Boomerang. Once the Boomerang panel opens, click the Manage link at the bottom right of the panel.

You can always view your Sent folder to double check if messages were delivered. If you see the message listed there, you can be sure it was delivered.

If you need to make any adjustments to your messages, including editing the content or changing when you'd like it to send, you'll see these options in your manage page.

When you click edit, the message will open as a draft. Feel free to make your changes and then close the page. We will make sure all your changes get saved.

Suggest Times

Whenever you're replying or composing a new message, you can access our calendar features by clicking Add-Ins in the top bar, then selecting Boomerang. On the right side, click Suggest Times.

This will bring up a new window for you where you can view your calendar. Click the calendar image with times that work for you and once you hit 'Insert into Email' we'll take care of the rest.

If you're having trouble getting the scheduling window to show, please make sure you have pop-ups allowed for your browser.

Compose a new message, click Add-Ins, then click Boomerang. Once Boomerang opens, click on Settings in the bottom right corner to gain access to your settings. Make sure you select Calendar Settings on the left side of your page and you'll see all calendar related settings options.

Share Availability

Whenever you're replying or composing a new message, you can access our calendar features by clicking Add-Ins in the top bar, then selecting Boomerang. On the right side, click Share Availability.

From the menu that pops down, select the options you'd like to share with your recipients and once you're ready, select 'Insert into Email'.

Inbox Pause

Boomerang added a feature called Inbox Pause to the Boomerang for Outlook add-in. It lets you temporarily stop the constant interruption of email notifications so you can focus on what needs to get done.

Inbox Pause’s magic knows no bounds, at least when it comes to devices. If you pause your Inbox on desktop, it will pause your Inbox (and notifications) across ALL your devices until you unpause!

Every time you pause your Inbox, an email will appear at the top of your Inbox that reminds you Inbox Pause is active. This message will include a link that, when clicked on any device, will unpause your Inbox. You’ll always be able to unpause your Inbox, even when you’re not able to access Boomerang for Outlook!

No. The emails still go directly to your Outlook, they’re just hidden from view inside a special folder we create. None of the emails you receive when your Inbox is paused are stored by Boomerang.

Inbox Pause harnesses the magic of Outlook rules and folders to temporarily divert messages from your Inbox into a folder until you unpause.

Here’s what’s happening behind the scenes whenever you click "pause":

  • Inbox Pause creates a folder (e.g., "Inbox-Paused-2018-Jan-01")
  • Inbox Pause uses this folder to create a rule. This rule will automatically make all your emails skip your Inbox (except for those you have whitelisted using delivery exceptions, if applicable.) This rule will have a similar name to the folder Inbox Pause created (e.g., "Inbox-Paused-2018-Jan-01")
  • If you have the auto-responder enabled, Inbox Pause will also turn on automatic replies accordingly.

And that's it! When you click unpause, Boomerang moves all diverted emails from the folder back to your Inbox. It also gets rid of the rule that hid your incoming messages, and if applicable, turns off automatic replies.

Boomerang needs access to these permissions in order to temporarily hide messages from your Inbox. (More specifically, Inbox Pause relies, in part, on creating rules and folders, which requires additional permissions.)

No, they will work in tandem. Any pre-existing rules you have will be triggered before Inbox Pause’s rule gets applied.

Yep! Inbox Pause does not affect outgoing email, so you can write and send email as usual.

Your send later emails will send as scheduled. Boomeranged emails will come back to your Inbox as scheduled but they will not be brought to the top of your Inbox until your Inbox is unpaused.

You will always be able to use Outlook’s search functionality to find your messages. Additionally, though we don’t recommend making a habit of it, you can peek inside the Inbox Pause folder that is created when you pause your Inbox to see all the emails that have skipped your Inbox. (If you are using a web version of Outlook, you may need to refresh your browser after pausing before you can see the folder.)

Don't worry, you can always unpause your Inbox by following these steps:

  1. Turn off automatic replies

    If you enabled the auto-responder when you paused your Inbox, you will want to navigiate to the automatic replies section of your Outlook settings and turn automatic replies off. (Outlook.com/Outlook on the Web, Outlook 2013/2016)

  2. Delete the rules used by Inbox Pause to hide emails from your Inbox

    Navigate to the rules section of your Outlook (Outlook.com, Outlook on the Web, Outlook 2013/2016)

    Delete the rule(s) that have a name resembling "Inbox-Paused-yyyy-mmm-dd."

  3. Move paused messages back to your Inbox

    The last step is to return the messages Inbox Pause hid back to your Inbox. These messages will be located in a folder with a name resembling "Inbox-Paused-yyyy-mmm-dd".

    Open this folder, select all messages, and move them back to your Inbox. Then delete the folder.

The above steps should successfully unpause your Inbox. If you have any trouble, please contact us at support+outlook@baydin.com

You can use the delivery exceptions feature to allow emails from certain senders, domains or emails with certain keywords to arrive in your Inbox instantly even when it is paused.

It is not free to run the servers that power Inbox Pause. Building and maintaining features like Inbox Pause also require investment. So we ask that you support us by helping us let people know about these features.

If you really need to remove the signature, you can go into the Outlook automatic replies settings and change the vacation auto-responder text manually.

Privacy

We need access to the full email data to be able to move and send messages. In our queries, we only store the headers of the message (subject, sender, time) so that we can uniquely identify the message you want to schedule. We don't store any message text.

We need access to the full calendar data to be able to show your availability and add events to your calendar.

No, we do not have access to your password. Boomerang uses a Microsoft-provided OAuth system to authorize the requests needed to provide the service. Your password is never accessible to Boomerang.

Uninstallation

Follow these steps to uninstall Boomerang from your Outlook or Office 365 account.

  • Click the Settings icon at the top right corner of Outlook
  • Select Manage add-ins
  • Select Boomreang from the list of add-ins
  • Click on the "-" icon at the top to uninstall
  • Click Yes to confirm to uninstall

Miscellaneous

While Boomerang for Outlook is still in beta, it will remain completely free to use.

Wow, thanks for the support! If you're up for it, go ahead and email into support+outlook@baydin.com and let us know what you think it's worth to you. It would also be great if you could take a moment to rate Boomerang for Outlook on the Outlook web store!

It would be great if you could email into support+outlook@baydin.com with the exact error message and what you were doing when you received it. We're still in the early stages of Boomerang for Outlook and any reports we can get from our users will help us make Boomerang better.

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